"Everyone in our team is heavily vetted for their character and experience. It’s critical that we deliver excellent service standards at every step of an engagement."

- Olu Orugboh, CEO and Founder
Speak with Olu
We Deliver

No blurred lines here. As a specialist digital transformation, customer care and management consultancy we are focused on helping you stay at the forefront of evolving technology and the ever-changing world of customer expectations.

We Care

Lots of companies talk the talk, but we truly understand the challenges and demands of today’s contact centres. As hardened industry-professionals with decades of experience we live and breathe a customer first approach across our whole business.

The result: a personal service that is truly unique.
Olu Orugboh
CEO and Founder

As the CEO and Founder, Olu is a senior leader and seasoned professional with over 20 years experience leading customer care operations through change, transformation and migration into digital environments. Olu has assisted a range of companies from high growth scale ups to FTSE listed companies both in the UK and Internationally. With deep experience assisting enterprises turnaround their failing CX operations through to putting in place infrastructures to support growth initiatives and introduce digital innovation, Olu is a hands-on leader who guides the team from the front.

Susan Brownrigg
Head of Operations and Business Development

Susan is a strategy & business operations specialist with 25 years of international management consultancy experience. With a background working with both global management consultancies and blue chip companies, Susan is highly skilled at providing both strategic leadership and hands-on programme management. She has successfully delivered many complex, large scale business transformation programmes - all of which drove innovation, operational excellence and major organisational change.

Adam Riley
Director of Marketing

With a background in software, and a history of working with companies ranging from small start-ups through to multi-billion dollar globally listed organizations, Adam is a tech industry professional with specialist skills in digital marketing, sales & customer experience strategy, customer acquisition, outsourcing and value-add service delivery.

Kerry Adams
Head of User Experience

As a knowledgeable sales and marketing professional, Kerry has helped smart companies both large and small connect with their audience in a meaningful and measurable way. He works with our partners to ensure they maintain a personalized and holistic approach with the real people on the other side of their messaging, because success is not just about acquisition but the entire customer life cycle.

We have over 25 years experience.
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Impress your clients with your website.

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Whatever it is, We can help

Whether you need a full digital strategy, guidance forming partnerships with leading technology providers, training, or just good advice.

We Deliver.

No blurred lines here. As a specialist digital transformation, customer care and management consultancy we are focused on helping you stay at the forefront of evolving technology and the ever-changing world of customer expectations.

We Care.

Lots of companies talk the talk, but we truly understand the challenges and demands of today’s contact centres. As hardened industry-professionals with decades of experience we live and breathe a customer first approach across our whole business. The result: we offer a personal service that is truly unique.

Fine-tuning

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Whether you need a full digital strategy, guidance forming partnerships with leading technology providers, training, or just good advice, we can help.

Whether you need a full digital strategy, guidance forming partnerships with leading technology providers, training, or just good advice, we can help.

Join 150,000 companies around the world that lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim.

Get Started now

So let's get started!

The pressure to deliver results with limited resource, evolving technology, more demanding customers, competition for staff, and a fast-paced, competitive environment, has never been greater.  Get in touch and see how easy the journey can become when enjoyed together.

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