"Everyone in our team is heavily vetted for their character and experience. It’s critical that we deliver excellent support at every step of an engagement."

- Olu Orugboh, CEO and Founder
Speak with Olu
We Deliver

No blurred lines here. As a specialist consultancy practice focused on helping companies embrace digital technology safely, we are focused on helping you stay at the forefront of evolving technology and the ever-changing world. Whilst keeping your business resilient and responsive to the changing needs of your customer.

We Care

Lots of companies talk the talk, but we truly understand the challenges and demands that today’s business leaders face. As hardened industry-professionals with decades of experience we live and breathe a customer first approach across our whole business.

The result: a personal service that is truly unique.

Management Team & Advisors

Olu Orugboh
CEO and Founder

As the CEO and Founder, Olu is a senior leader and seasoned professional with over 20 years experience leading customer care operations through change, transformation and migration into digital environments. Olu has assisted a range of companies from high growth scale ups to FTSE listed companies both in the UK and Internationally. With deep experience assisting enterprises turnaround their failing CX operations through to putting in place infrastructures to support growth initiatives and introduce digital innovation, Olu is a hands-on leader who guides the team from the front.

Susan Brownrigg
Head of Operations and Business Development

Susan is a strategy & business operations specialist with 25 years of international management consultancy experience. With a background working with both global management consultancies and blue chip companies, Susan is highly skilled at providing both strategic leadership and hands-on programme management. She has successfully delivered many complex, large scale business transformation programmes - all of which drove innovation, operational excellence and major organisational change.

Adam Riley
Director of Marketing

With a background in software, and a history of working with companies ranging from small start-ups through to multi-billion dollar globally listed organizations, Adam is a tech industry professional with specialist skills in digital marketing, sales & customer experience strategy, customer acquisition, outsourcing and value-add service delivery.

Kerry Adams
Head of User Experience

As a knowledgeable sales and marketing professional, Kerry has helped smart companies both large and small connect with their audience in a meaningful and measurable way. He is a specialist in delivering user experience having worked with companies to deliver a personalized and holistic approach with the real people on the other side of their messaging. Kerry’s motto is "success is not just about acquisition but the entire customer life cycle".

Mark Thomson
Strategic Advisor

Mark is a seasoned customer care and business transformation professional with over 23 years’ experience in customer experience design, management and CRM transformation programmes, and has acted as a strategy advisor for government and non-government organisations across the Middle East and Europe. He also plays an active role in social, environmental, charitable and cultural leadership initiatives, having led the largest social and professional network in his community with over 50,000 members representing 150 nationalities.

Associates and Consultants

Customer Experience Team
Journey Mapping and Service Design processes, CX METRICs AND INSIGHTS

Customer experience experts and research professionals with significant c-suite experience that combines insights and strategic support. Our team has designed numerous Customer and Employee Experience projects with leading brands; implemented voice of the customer programmes; integrated Agile, Journey Mapping and Service Design processes; formulated CX metrics and set up CX and insight’s.

Technology Team
On the forefront of industry trends,  IoT, Robotic Process Automation, AI and more

Our technology gurus live at the leading edge of industry trends, gathering skills in User Experience, IoT, Robotic Process Automation, Artificial Intelligence and Digital Transformation. They also work with SAAS (Infrastructure, Platform etc.) as well as Blockchain technologies to deliver trusted documentation, verifiable data and outstanding solutions to clients and suppliers in the UK, North America, ANZ, APAC, The Arabian Peninsula and Europe.

Operations Team
optimizing customer experience, enhancing brand loyalty, and acquiring market share

Experienced professionals with extensive experience in contact centre and omni channel customer support operations. Qualified PRINCE 2 Practitioners with a demonstrable track record both nationally and internationally. Solution design and implementation of strategies across all channels, with expertise in start –ups, transitioning, customer care, sales & marketing and BPO across a wide spectrum of sectors including financial services, FMCG, retail, leisure and outsourcing.

Advocate Team
delivering common-sense solutions that produce significant measurable improvements

Over thirty years of combined experience at all levels of the UK customer support sector, covering management and leadership, customer service, revenue management, sales, marketing, and tech support.  Focused on delivering common-sense solutions that produce significant measurable improvements in results and morale, our team is passionate in strengthening the links between good people management, job satisfaction & enjoyment, and commercial success.

Transformation Team
efficiency improvements and creative solutions to deliver corporate objectives

Accomplished, astute customer care pros with a wealth of experience leading complex multi-channel businesses in the UK and offshore.  Providing efficiency improvements and cost savings aligned to corporate objectives with proven expertise developing and implementing strategy, innovation, and operational management of multi-site business units.   They're excellent communicators and inspirational managers who maintain a motivated, hands-on workforce at all levels.

We have over 25 years experience.
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Whatever it is, We can help

Whether you need a full digital strategy, guidance forming partnerships with leading technology providers, training, or just good advice.

We Deliver.

No blurred lines here. As a specialist digital transformation, customer care and management consultancy we are focused on helping you stay at the forefront of evolving technology and the ever-changing world of customer expectations.

We Care.

Lots of companies talk the talk, but we truly understand the challenges and demands of today’s contact centres. As hardened industry-professionals with decades of experience we live and breathe a customer first approach across our whole business. The result: we offer a personal service that is truly unique.

Fine-tuning

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Whether you need a full digital strategy, guidance forming partnerships with leading technology providers, training, or just good advice, we can help.

Whether you need a full digital strategy, guidance forming partnerships with leading technology providers, training, or just good advice, we can help.

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So let's get started!

The pressure to deliver results with limited resource, evolving technology, more demanding customers, competition for staff, and a fast-paced, competitive environment, has never been greater.  Get in touch and see how easy the journey can become when enjoyed together.

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